What is the cost of communication?

Yeah! Connie from Lifeway called. I have a better understanding and found out their policy was more flexible than previously mentioned to me. I originally asked for clarification because I didn't understand their policy and the lack of flexibility indicated by the emails sent to me. It was so difficult to get this info...I almost gave up. Was it worth it? I don't know. I'd like to say yes because now I have a better understanding of the copyright laws, Connie thanked me for calling, so I guess she has a better understanding of my need for further explanation, I just don't like that it took so much effort. It was difficult to be patient, it didn't seem like something that required two weeks of email and phone tag.