Is it so difficult to explain why?

Well, I recently requested permission to copy some materials from Lifeway and they denied my request. I can accept that, but when I asked to have an explanation for the denial, they have totally avoided me. They have given blanket statements that are almost auto response like and it has been impossible to talk to someone in person. I would like to just give up and not inquire anymore, but now it comes down to principle. Being a person with a mind and will of my own, I think it is reasonable to ask the question “why?” It just seems like when this question is asked, and I would like to say I think I have been polite; one becomes a nuisance instead of the mindless robot that our consumerist, capitalistic society prefers. My husband says I am being difficult, but I like to think I am being myself and thinking for myself. I just asked “why?” what is difficult about that if you have a good reason and a good explanation? The fact that I am being avoided suggests to me that the policies are not flexible enough, or dialogue and discussion concerning the policies is not valued.